Just over three years ago the OpenSketch team began working with Precyse University™ and HealthStream® to launch a new, mobile-ready lesson format. This collaboration began in an effort to accommodate several strategic clients who wanted the ease of viewing courses on mobile tablets. At the time, a big transformation was beginning to happen in healthcare - the transition to the new ICD-10 coding classification.
This change requires about 80% of hospital staff, including physicians, to be educated on documenting with more detail and coding with more specificity to meet this new requirement. The hectic, high paced nature of healthcare providers today meant that on-the-go education was necessary to accommodate their schedules, and proved to be a great advantage and tool.
We evaluated all of the major eLearning platforms for building online lessons and found a lack of maturity in the solutions. Additionally, there were challenges with the workflow that prevented us from building hundreds of courses in a short amount of time. Also, they provided an inconsistent experience from mobile to desktop for the end learners.
Based on this testing, we decided to create our own lesson delivery format that would take advantage of the latest web standards while providing functionality for none standard browsers. We tested the format rigorously across many different formats and devices. We used Agile techniques to add functionality, accessibility, and features as clients suggested them. We are currently on version 3.2 of our Spark Lesson Format and we continue to get great feedback and results!
The change to ICD-10 has created a large base of users required to complete training in a short period of time (millions of learners and more than 6 million completions) and thus provided a great field lab to prove out our Alpha and Beta testing of this format. It has provided us with some lessons learned to share with the eLearning community:
Overall, the journey to mobile has been great! This blog post has focused on mobile learning that is launched from the LMS within the mobile browser. We, at Open Sketch, are also mobile app developers and, in a future blog posts, I will share tips about about the use of apps in the enterprise for training. Look for that soon and please comment or ask any questions. We have received a lot of great feedback about our approach from our learners and the organizations so we are excited to share!